Whitepapers

ABestPracticesApproach

A Best Practices Approach

Today’s world is more connected and mobile than ever before. People are working together all across their organizations, and with outside customers and business partners.

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Cisco Security Survey 2

Annual Security Report 2015

The Cisco 2015 Annual Security Report, which presents the research, insights, and perspectives provided by Cisco® Security Research and other security experts within Cisco.

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Top5trends

Top Five Trends

These days, customer service is far more than a simple phone call. Today’s customers want to be taken care of at any time, in any location, on any device.

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Latest News & Blogs

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Don’t be the next victim of a DDoS attack

Last year, a quarter of UK businesses were the victim of DDoS attacks, with retail, banking, media and the public sector being prime targets.

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Database digital design, vector illustration eps 10.

A Hybrid Approach to Cloud Computing

When it comes to Cloud computing, we hear a lot about a “step change” in the way business will provision computing in the future.

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Cloud Contact Centres – Evolution or Revolution?

Cloud computing is not a new idea. It has been with us as a concept since the 1960s and as a reality since the

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