What we do

Contact Centre

Contact Centres have revolutionised the way organisations interact with their customers, suppliers and employees. Today they offer so much more than just a simple telephone answering service. In-fact the contact centre is now a vital business tool at the heart of many organisations connecting customers or end users across any media to the best resource available that can help them with their enquiry.

Moving to an IP based contact centre using technologies such as Unified Communications have enhanced the customer experience as well as providing organisational flexibility and reducing operational costs.

ONI is one of the UKs leading contact centre specialists with extensive experience in helping customers migrate from traditional telephony call centres to a multimedia IP contact centre that enables effective multi-channel customer interaction.

We work with a number of partners that allow us to deliver a complete contact centre solution incorporating everything from connectivity services and automated self-service provision to bespoke integration services, in-house software development and consultancy services.