Sector Experience

Housing

The UK social housing sector is made up of more than 2,000 organisations that today provide over two million affordable homes for in excess of 5 million people.

Amidst today's economic challenges, the UK social housing industry is being called upon to deal with an increased demand for affordable housing; from an audience whose demands for excellent, flexible customer service and best value is changing the way these organisations are doing business. Measurement by bodies such as the Audit Commission are aimed at improving the provision of quality housing services and as such the sector is now focused upon releasing resource to the front line by improving staff efficiency, reducing operational costs and providing better and more inclusive tenant services. The focus on customer service is now more proactive with a better access to service and more engagement into the communities themselves.

Housing organisations are increasingly looking towards technology to build strategies that focus on communication, transparency and business continuity as well as the specific challenges of key lines of enquiry (KLOE).

For over 10 years ONI has been providing innovative ICT solutions and forming long term strategic partnerships with Housing Associations to help them achieve their goals.

ONI currently supports more than 60 Housing Associations in the UK from new and expanding entrants to established UK wide RSL's. Our solutions range from consultancy services to fully managed unified communication and contact centre solutions.