Sector Experience

Retail

Getting closer to customers, reducing costs and improving efficiencies are some of the challenges facing the retail sector today. Consumer choice is greater than ever and retail organisations need to find innovative ways to compete. ONI has been working within the Retail sector for many years building an in-depth understanding of the challenges they face. This has enabled us to deliver innovative solutions that help our customers to;

• Maintain an efficient supply chain
• Drive efficiency throughout their stores
• their customers a shopping experience that fits with their busy lives

Having a communications infrastructure that is flexible and agile and is able to adapt to changing requirements is key to addressing these challenges. For example, implementing a wireless RFID tracking system in-store and throughout the supply chain ensures stock is tracked and is delivered where it is required. This enhances the customer experience and efficiency of the store. Likewise a multi-channel IP contact centre using the latest collaborative tools which are integrated with the CRM and business systems will allow agents to access customer information immediately once a call comes in.