POST-SALES SUPPORT
PROTECTING YOUR ASSETS
When deploying complex solutions it is vital that the ongoing support requirements are taken seriously and not overlooked. With more than 250 active support customers, ONI is equipped to deal with support incidents at all levels of service impact across a multitude of products and solutions.
How much does your business spend on ensuring your customers are supported 24/7?
ONI’s Technical Assistance Centre (TAC) can offer a range of support options to meet both re-active and pro-active elements of delivering excellent customer support.
What happens when they need to escalate an incident out of hours?
Our TAC is manned 24/7/365 by highly technical engineers to offer expert assistance on the full range of solutions we offer.
ONI has a strong belief that “one size doesn’t fit all”, and accordingly offer various levels of support to meet the customers’ requirements. This may mean a bespoke service coverage time to cover the critical business periods to full 24×7 support. Our operational frame work is built on ITIL principals that enable us to communicate with customers efficiently and interleave our processes with Customer processes. The TAC can be a seamless extension to the Customers internal support teams or become the primary contact for all support issues.
Support FAQ