In many organisations the network is responsible for the delivery of not only voice and video but key business applications to the desktop. Historically maintenance contracts have focused on network hardware but this is changing and the need to provide support for software-based business applications is becoming more urgent.
In recognising this ONI has invested heavily in a dedicated resource to resolve application issues before they impact on the efficiency of an organisation.
Many organisations have a large number of key applications running over the network, making the task of supporting them internally increasingly difficult. ONI will provide first-line telephone support on all applications, with the objective of identifying and resolving the problem as quickly as possible. In the unlikely event of this not being possible, ONI will log the fault with the relevant manufacturer and continue to liaise until an solution has been found.
ONI will also aim to identify skills gaps within an organisation, and recommend the necessary training to enable an organisation to carry out its own first-line application support, saving valuable time when problems do occur.
