Cisco AVVID (Architecture for Voice, Video and Integrated Data) provides the framework for today's Internet business solutions. As the industry's only enterprise-wide, standards-based network architecture, Cisco AVVID provides the roadmap for combining your business and technology strategies into one cohesive model.
The Cisco AVVID Partner Program is an interoperability testing and co marketing program that enables customers to implement verified e-business solutions.
Enabled by Cisco AVVID and key partners, these solutions foster innovation, drive industry standards, and accelerate the integration of business-critical technologies with an open, standards-based network architecture.
ONI works with Cisco AVVID Partners to provide solutions including:
Contact Centre Solutions - ARC
At the heart of the Arc application suite is a highly developed and sophisticated call routing engine which will take a telephone call or other communication stream and deliver it in the most intelligent fashion.
Arc Connect is the collective name for the entire suite of CT applications. The applications can work independently providing solutions for both person to person and person to group scenarios. Together they provide the full range of features and functions for inbound, outbound and web-enabled call centres.
The modules are intended to allow the user to be able to configure and reconfigure without the need for specialist Telecoms knowledge. The products are targeted at the small to medium sized enterprise from 10 to 300 employees.
Contact Centre Solutions - Braxtel
Braxtel Communications develop software that enables the creation of communications for small to mid-size contact centres and enterprises. These solutions include customer interaction capabilities, automated messaging applications and call conferencing.
Braxtel's Fluency Communications SuiteTM (FluencyTM) is a comprehensive suite of call centre software capabilities designed to provide telephony and web-based communication applications for sales and service environments. Fluency's application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:
- Auto Attendant
- Automated Call Distribution
- Automated Messaging
- Call Recording
- Online monitoring
- Interactive Voice Response
- Integrated Voice Mail Messaging and Queuing
- Attended Outbound Dialing
- Web Call-Back
- Call transaction reporting
Voice Recording - Witness Systems
Witness Systems provide integrated performance optimization software to help global enterprises capture customer intelligence and optimize workforce performance. The browser-based software provides recording solutions for customer contact centres and IP telephony, as well as performance analysis and e-learning applications.
Broadcast (Public Address) - Checkmate
Checkmate provides organisations with the ability to manage their business with alert management, event triggered reporting and alarms pushed to the desktop as they happen. Their integrated applications enable customers to accelerate their growth and competitive advantage by providing real-time business dashboards on an IP phone screen
Call Accounting - Soft-ex
Soft-ex solutions enable organisations to bring all communications information, including PBX, email and cell-phone costs and traffic information together in a comprehensive and readable format for distribution within an organisation.
Download SwitchMinder PDF
Download RingMaster PDF
WAVE (Wide Area Voice Environment) - Twisted Pair
WAVE is a software based solution that enables organisations and individuals to instantly and easily communicate with each other via disparate legacy systems and devices such as two-way radios, PC's and cellular, digital, analogue and push-to-talk phones.
IP Blue
IP Blue provides customers with powerful ways to extend the benefits of IP Telephony beyond the desktop with their award-winning suite of softphone products. Solutions include:
VTGO-PC Advanced is an award-winning softphone, emulating a Cisco 7960 with MS Outlook integration, Two (2) 7914 Expansion Modules, XML Services Support, PBX Style Features, 34 Lines or Speed Dials, Directory Services, USB and Sound Card Support, Call Manager and Call Manager Express Support, VocalData VOISS Platform Support, Accessibility for the blind/visually impaired.
VTGO PocketPC. Mobile IP Communications for PDAs on Wireless Networks - VTGO defines the next generation in communications mobility. VTGO empowers users, allowing them to speak and move throughout a campus untethered - while simultaneously allowing them to browse the web, engage applications and access full unified messaging capabilities.
Axis Network Video Products
Axis' award-winning network video products are designed with built-in computers so they do not require a direct connection to a PC or any additional software to stream live video and audio over networks. Simply connect the network video products to an IP network (such as a LAN, intranet or Internet) and view live images from any local or remote, networked computer with a standard Web browser.
