FLOWTRAK

FLOWTRAK
ENHANCED PROCESS MANAGEMENT

FLOWTRAK from ONI is a hosted application that enhances existing business processes without the need for change or costly and complex integration. It adds value through interaction and management of three core areas of your business:

COMMUNICATIONS

Is the only communication your customers usually receive a final acknowledgement at the end of a process? A lack of information leads to additional inbound and outbound ‘chaser’ calls, with cost and productivity impacts. Communicating with customers to reduce calls, using an automated contact strategy via SMS or email and with a dedicated web page drives immediate cost reductions, faster transaction times and increased customer satisfaction.

MANAGEMENT INFORMATION

The ability to measure and report on each stage of a process gives unrivalled business information.
At which stages does a transaction get held up, for how long and why?
What should the service level be for each stage of a process and can you benchmark performance?
What preventive actions can you take to mitigate delays?
How well are the suppliers performing that you rely on to complete a customer transaction?
Is it your processes that cause third party delays?

WORKFLOW

By increasing process efficiency, staff productivity grows, allowing re-deployment to more interesting and effective roles. Customer empowerment through the use of dedicated FAQ web pages improves customer satisfaction and increases staff morale, which reduces churn and enhances the long-term skills base in your organisation.

BENEFITS

• Low Impact Web-based, Hosted Solution
• Simplifies Managing Complex, Multi-Party Transactions
• Reduces ‘Chaser Calls’ and Costs of Service
• Increases Productivity and Customer Satisfaction
• ROI Payback Typically in 12 Months or Less

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