ONI CONTACT CENTRE
ENHANCING BUSINESS COMMUNICATIONS
Contact Centres have revolutionised the way organisations interact with their customers, suppliers and employees. Today they offer so much more than just a simple telephone answering service. In-fact the Contact Centre is now a vital business tool at the heart of many organisations connecting customers or end users across any media to the best resource available that can help them with their enquiry.
Common Contact Centre challenges for businesses:
- Improving customer satisfaction levels
- Maximising employee productivity
- Effective budgeting
- Empowering operations management
- Minimising staff churn
- Embracing the Facebook generation
ONI is one of the UKs leading Contact Centre specialists with extensive experience in helping customers migrate from traditional telephony call centres to a multimedia IP Contact Centre that enables effective multi-channel customer interaction by providing you with:
- Business Communications portfolio
- Inbound and Outbound Contact Centre solutions
- Advanced Self Service functionality
- Web-based Multimedia services
- Call Recording and Workforce Optimisation
- Hosted, Hybrid or On-Premise solutions
- Systems Integration and Bespoke Development
ONI is one of a handful of UK integrators able to design, implement and support Cisco UCCX and UCCE contact centre solutions.
In addition to this capability, ONI has also invested in an in-house Bespoke Development team, capable of writing applications to sit on Cisco’s Contact Centre platforms that enables us to help our customers overcome their business challenges.
Download Contact Centre Solution Overview