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Posts Tagged ‘Contact Centre’

SOCIAL MEDIA, VIDEO STREAMING AND WASHING MACHINES

Tweet A senior manager recently asked me “why should I introduce these so-called game changing technologies to my business? They’re just another way of doing what we have always done rather well.” To his surprise I agreed, but then I asked him when his PA last used a

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MEETING THE EXPECTATIONS OF A CHANGING WORKFORCE

Tweet My attention turns to a new generation of young people entering the economy today. Sometimes known as Generation Y, these are the people that the housing sector must attract and engage with as they enter the employment market as potential staff and the housing market as

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