Tweet In my previous blog, I talked about the slow uptake of multimedia contact handling in the Naughties and cited email as an example of how the expected take-off failed to materialise. It’s true that there were some very good niche email handling products, but there was
Read more →Tweet The convergence of voice, video and data applications has been around for more than a decade. Today, terms such as ‘VoIP’ (Voice over IP) and IP Telephony are common and often overused descriptions that do little to actually explain the benefits of an integrated, Unified Communications approach.
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