This is a link to the dedicated customer portal HEAT for ONI customers. It needs a user name and password in order to log-in.

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Services

We Manage

Today's mission-critical environments demand the highest levels of performance and reliability. Downtime in your communications infrastructure can be extremely expensive and damaging to your reputation. Whatever the root cause, incidents need to be resolved quickly and efficiently. ONI's services deliver peace of mind and ensure stability, reliability and integrity of your mission-critical asset.

Our focus is on delivering day-to-day performance and availability by helping you to monitor, manage and maintain your infrastructure.

A service partnership with ONI means complete peace of mind. We work with you to build a long term relationship adapting our services to meet your requirements. In fact, we consider ourselves an extension of your business, an essential and indispensable part of your team.

Our services can be tailored to suit your specific needs and include:

Technical Assistance Centre (TAC) - ONI's TAC is at the centre of our manage operation. Our multi-skilled engineers provide round the clock support analysing and resolving issues quickly and efficiently

Dedicated customer service portal - Our TAC is contactable by phone, email or via a secure web portal where customers can log and track calls online

Corrective and preventive maintenance - Our engineers ensure software versions are up to date and apply important patches improving performance, availability and provide access to new features and functionality

Remote network management & monitoring - A Proactive service that monitors and manages devices around the clock to identify and resolve issues as and when they occur, often before our customers are aware of any problem. Alerts can be set when specific pre-defined thresholds have been reached ensuring action is taken before any future impact on the business

Performance monitoring and optimisation - Using the latest network monitoring and network management tools we are able to analyse traffic and advise our customers on potential improvements and upgrades on both wired and wireless networks