Is it Time to Rethink IT?

The new financial year can be a worrying time for some, as IT departments anticipate another shortfall in IT expenditure versus the corresponding increase in workloads. Meeting the evolving demands of users on a stretched budget threatens IT’s ability to fulfil its strategic role within the organisation.

Helping to deliver on long-term business objectives, driving down operational costs and improving the user experience are all priorities for IT. If meeting these objectives is proving more difficult, it could be because your IT strategy isn’t focussed on the most impactful things. It might be time to rethink IT.

The chances are, you’ve already spotted some of the warning signs. Here are six key indicators that could mean it’s time for a new IT strategy.

  1. Your costs are going up, not down
    The modern mantra for IT departments is “more for less”. If your costs are going up quicker than your budget, not will achieving this objective become a major struggle, it might also be a sign that something is broken. Aligning an expensive in-house resource that spends most of its time doing low-end services just doesn’t make sense. Perhaps now is the time to re-align that valuable resource on to other tasks.
  2. Systems management has become a burden
    There is an art to managing an IT estate that is more than simply keeping the lights on. If your management tools and processes are inefficient and don’t provide you with the diagnostics you need then it will have a negative impact on your organisation.
  3. You’re not realising the full potential of your technology
    As your IT estate continues to experience organic growth, you are experiencing diminishing returns on your investment in technology. System sprawl, changing user demands and a lack of cohesion across the estate means some components are under-utilised and others are stretched to breaking point.
  4. Your users are complaining more often
    With the consumerisation of IT, employees have become accustomed to a slick user experience across multiple devices. This places an additional burden on IT departments to deliver intuitive, user-centric technologies that are always available on any device.
  5. You’re being cut out of the loop
    With two-thirds of IT spend originating outside of the IT department, IT may feel like it is losing its voice in the decision-making process. As line-of-business users demand business outcomes, they are turning to cloud service providers to deliver more responsive “as-a-service” solutions. Perhaps you already feel as though non-IT spend has reached a tipping point and your IT department is losing control or visibility of your sprawling IT estate.
  6. You’re spending more time striving to maintain service levels
    If you are managing on the borders of chaos every month you will be spending a disproportionate amount of time doing short-term fixes, with insufficient time to work on a longer-term strategy for service innovation and improvement. As a result, you are seeing an increase in downtime and extended change management timelines.

If any of these indicators sound familiar it could be time to clear away the cobwebs from your ageing infrastructure and freshen up your approach to IT.

An infrastructure refresh doesn’t have to be something you do in isolation. Think beyond the boundaries of your traditional on-premises estate and broaden your horizons to include colocation, Cloud and managed service opportunities.

If managing an on-premises infrastructure is costly, time consuming and prevents you from thinking strategically, then perhaps it’s time to consider outsourcing some elements of systems management; whether it be monitoring, simple break/fix activity or access to specialist skills that you only need once in a while.

Occasionally tapping into a pool of expert services or outsourcing regular repetitive tasks can lift the burden on your internal resource and free up time to concentrate on innovation and process improvement.

If it’s time to rethink your IT strategy, why not explore all the alternatives? Discover more about the benefits of a managed service: https://www.oni.co.uk/solutions-services/managed-services/

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